Error - 'Could not find a part of the path' when Uploading Documents Using Internet Explorer

If users are experiencing the error could not find a part of the path when uploading documents via Internet Explorer then you can apply the following fix.

Note: Mediazel version 6.1 and above, and Documove version 3.2 and above will both cater for this error and you will not be required to adjust this setting
Note: The issue is not experienced in Google Chrome or Mozilla Firefox and the Chromium based Microsoft Edge


  1. From Internet Explorer go to Settings > Internet Options > Security > Intranet > Custom Level
  2. You can then adjust the following setting to disabled: Include local directory path when uploading files to a server

  3. Click OK to save the change

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